Emergency Call Taker — 24/7 Public Safety Support

Regional 911 Intake Solutions; Munster (IN); On-site; USD 38,000 - 62,000; Full time

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers in Munster, Indiana. These positions involve handling emergency and nonemergency lines, verifying caller information, and entering data into dispatch systems to support rapid response.

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Training and certifications will be provided; shifts may include nights, weekends, and overtime.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension.
• Accurate typing and data entry.
• Clear verbal communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Customer service

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers in Munster, Indiana. These positions involve handling emergency and nonemergency lines, verifying caller information, and entering data into dispatch systems to support rapid response.

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Training and certifications will be provided; shifts may include nights, weekends, and overtime.