911 Call Taker – 24/7 Public Safety Career

Regional 911 Intake Solutions; Orestes (IN); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continued training

Job summary

Regional 911 Intake Solutions in Indiana seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines. You will verify locations, collect caller information, and document details for dispatch. The role requires listening skills, accurate typing, clear communication, and the ability to follow structured procedures.

Training, background checks, and certifications are part of the path. Work schedules may include nights, weekends, and overtime; benefits may include health insurance

Qualifications

• Strong listening comprehension and accurate typing abilities.
• Clear verbal communication and ability to follow structured procedures.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and callback information.
• Use approved questions to identify nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Indiana seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines. You will verify locations, collect caller information, and document details for dispatch. The role requires listening skills, accurate typing, clear communication, and the ability to follow structured procedures.

Training, background checks, and certifications are part of the path. Work schedules may include nights, weekends, and overtime; benefits may include health insurance