Emergency Call Taker — 24/7 Shift Roles

Public Safety Dispatch Network; Normalville (PA); Vor Ort; USD 38.000 - 52.000; Vollzeit

Zusammenfassung

Public Safety Dispatch Network in Normalville, PA seeks an 911 Call Taker to serve as the first point of contact for emergency callers. You will verify locations, collect callback details, and document information for responders, often using specialized call-processing software.

Responsibilities include answering lines, extracting essential facts, and relaying incident details to dispatch teams. Strong listening and typing skills, plus clear communication, are essential for success.

Qualifikationen

• High school diploma or recognized equivalent.
• Strong listening comprehension, typing accuracy, and clear verbal communication.
• Ability to follow structured procedures; assessments per hiring agency.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch functions.
• Provide instructions within training and certification.

Kenntnisse

Active listening

Typing

Verbal communication

Customer service

Ausbildung

High school diploma

Tools

Call-processing software

Jobbeschreibung

Public Safety Dispatch Network in Normalville, PA seeks an 911 Call Taker to serve as the first point of contact for emergency callers. You will verify locations, collect callback details, and document information for responders, often using specialized call-processing software.

Responsibilities include answering lines, extracting essential facts, and relaying incident details to dispatch teams. Strong listening and typing skills, plus clear communication, are essential for success.