911 Call Taker — 24/7 Emergency Communications

Public Safety Dispatch Network; Freedom (PA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance program

Continuing training

Job summary

Public Safety Dispatch Network in Freedom, PA seeks 911 Call Takers to listen to emergencies, confirm locations, and document details for responders using approved questions and software to ensure fast, accurate dispatch.

Applicants should have a high school diploma; strong listening, typing, and verbal communication are essential. Training leads to certifications and ongoing evaluations, with rotating shifts including nights and overtime.

Qualifications

• High school diploma or equivalent required; customer service or dispatch experience helpful.
• Strong listening, accurate typing, and clear verbal communication.
• Assessments and scores determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Freedom, PA seeks 911 Call Takers to listen to emergencies, confirm locations, and document details for responders using approved questions and software to ensure fast, accurate dispatch.

Applicants should have a high school diploma; strong listening, typing, and verbal communication are essential. Training leads to certifications and ongoing evaluations, with rotating shifts including nights and overtime.