Emergency Call Taker — 24/7 Critical Communications

Public Safety Dispatch Network; Friendsville (PA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network is seeking qualified applicants for 911 Call Taker opportunities in Friendsville, PA. These roles involve handling emergency and non-emergency calls, gathering essential details, and documenting information for coordinating responders.

Responsibilities include confirming locations, entering data into dispatch software, and promptly forwarding incidents to the proper dispatch function.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and typing abilities.
• Ability to follow structured procedures.
• Customer service or call-center experience is helpful.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller information.
• Enter accurate details into dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions within training.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Structured procedures

Customer service experience

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking qualified applicants for 911 Call Taker opportunities in Friendsville, PA. These roles involve handling emergency and non-emergency calls, gathering essential details, and documenting information for coordinating responders.

Responsibilities include confirming locations, entering data into dispatch software, and promptly forwarding incidents to the proper dispatch function.