Emergency Call Taker & Dispatcher (24/7 Shifts)

National Public Safety Careers; Berwick (Columbia County); Presencial; USD 42.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Continuing training

Descripción de la vacante

National Public Safety Careers is seeking a 911 Call Taker to handle emergency and nonemergency lines in a Berwick, PA setting. You will verify locations, collect callback information, and use standardized questions to determine urgency. Training will cover software use and response protocols.

The role emphasizes strong listening, accurate typing, and clear verbal communication within a structured procedure framework. Work shifts may include nights, weekends, and overtime as needed.

Formación

• High school diploma or equivalent required.
• Strong listening and typing skills are essential.
• Ability to follow structured procedures and communicate clearly.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access resources when needed.
• Provide authorized pre-arrival instructions within training.

Conocimientos

Active listening

Typing accuracy

Verbal communication

Procedural follow-through

Educación

High school diploma or equivalent

Herramientas

Dispatch software

Descripción del empleo

National Public Safety Careers is seeking a 911 Call Taker to handle emergency and nonemergency lines in a Berwick, PA setting. You will verify locations, collect callback information, and use standardized questions to determine urgency. Training will cover software use and response protocols.

The role emphasizes strong listening, accurate typing, and clear verbal communication within a structured procedure framework. Work shifts may include nights, weekends, and overtime as needed.