911 Call Taker — Be the First to Help

Public Safety Dispatch Network; Kutztown (Berks County); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network in Kutztown, PA seeks a 911 Call Taker to promptly answer emergency and nonemergency lines, verify locations, and document details for responders. You will follow structured questions and use dispatch software to relay information efficiently.

Ideal candidates have a high school diploma and strong listening, typing, and communication skills, with willingness to work rotating shifts and obtain required certifications.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening, typing, and clear verbal communication skills essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Active listening

Typing

Verbal communication

Education

High school diploma

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Kutztown, PA seeks a 911 Call Taker to promptly answer emergency and nonemergency lines, verify locations, and document details for responders. You will follow structured questions and use dispatch software to relay information efficiently.

Ideal candidates have a high school diploma and strong listening, typing, and communication skills, with willingness to work rotating shifts and obtain required certifications.