Emergency Call Taker — 24/7 Dispatch Support

Public Safety Dispatch Network; Fort McCoy (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training opportunities

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers to be the first point of contact for emergencies, asking focused questions, confirming locations, and documenting information for responders. The role may include rotating shifts and on-call duties, with training and certification requirements supported by the employer.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures to ensure accurate

Qualifications

• High school diploma or equivalent required.
• Strong listening, typing and verbal communication skills preferred.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network is seeking 911 Call Takers to be the first point of contact for emergencies, asking focused questions, confirming locations, and documenting information for responders. The role may include rotating shifts and on-call duties, with training and certification requirements supported by the employer.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures to ensure accurate