24/7 Emergency Call Taker — Start a Critical Public Service

Public Safety Dispatch Network; Dry Run (PA); Vor Ort; USD 40.000 - 54.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Zusammenfassung

Public Safety Dispatch Network seeks a 911 Call Taker in Dry Run, PA to handle emergency and nonemergency calls, verify incident locations, and document details in dispatch software. The role requires following structured procedures and providing pre-arrival instructions within training guidelines.

Successful candidates typically have a high school diploma and may come from customer service or public safety backgrounds.

Qualifikationen

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Jobbeschreibung

Public Safety Dispatch Network seeks a 911 Call Taker in Dry Run, PA to handle emergency and nonemergency calls, verify incident locations, and document details in dispatch software. The role requires following structured procedures and providing pre-arrival instructions within training guidelines.

Successful candidates typically have a high school diploma and may come from customer service or public safety backgrounds.