Emergency Call Taker — 24/7 Public Safety Support

Public Safety Dispatch Network; Waurika (OK); Vor Ort; USD 30.000 - 52.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Zusammenfassung

Public Safety Dispatch Network in Oklahoma is seeking 911 Call Takers to be the first point of contact for emergency reports. You will gather essential information, verify locations, and document details for dispatch coordination.

Responsibilities include processing calls, confirming locations, and seeking to calm and guide callers. Applicants should have a high school diploma or equivalent and may benefit from prior customer service experience; screening and training will be provided.

Qualifikationen

• Strong listening comprehension
• Accurate typing required
• Clear verbal communication skills

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller information
• Use approved questions to identify nature and urgency
• Enter details into call-processing or dispatch software
• Forward incident information to dispatch function
• Provide pre-arrival instructions within training

Kenntnisse

Active listening

Clear verbal communication

Accurate typing

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Public Safety Dispatch Network in Oklahoma is seeking 911 Call Takers to be the first point of contact for emergency reports. You will gather essential information, verify locations, and document details for dispatch coordination.

Responsibilities include processing calls, confirming locations, and seeking to calm and guide callers. Applicants should have a high school diploma or equivalent and may benefit from prior customer service experience; screening and training will be provided.