Emergency Call Taker — 24/7 Critical Communications

Public Safety Dispatch Network; Krebs (OK); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Krebs, OK is seeking 911 Call Takers to handle emergency calls, verify location, and document details for responders. You may train for both call-taking and dispatch roles depending on the agency.

Applicants should have a high school diploma or equivalent; prior customer service or public safety experience helps, and there may be assessments and background checks. Rotating shifts, nights, weekends, and overtime are common with training and certification.

Qualifications

• High school diploma or equivalent is required or recognized.
• Customer service or public safety experience is helpful.
• Assessments and background checks are required by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Clear verbal communication

Follow procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network in Krebs, OK is seeking 911 Call Takers to handle emergency calls, verify location, and document details for responders. You may train for both call-taking and dispatch roles depending on the agency.

Applicants should have a high school diploma or equivalent; prior customer service or public safety experience helps, and there may be assessments and background checks. Rotating shifts, nights, weekends, and overtime are common with training and certification.