911 Call Taker - Emergency Communications Specialist

National Public Safety Careers; Ravia (OK); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Job summary

National Public Safety Careers seeks a 911 Call Taker in Oklahoma to answer emergency lines, verify location and caller details, and document information for responders.

You will use approved questioning to assess urgency, enter data into dispatch software, and forward incident information promptly. Candidates should have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and typing accuracy.
• Clear verbal communication and ability to follow structured procedures.
• Customer service or public safety experience preferred but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers seeks a 911 Call Taker in Oklahoma to answer emergency lines, verify location and caller details, and document information for responders.

You will use approved questioning to assess urgency, enter data into dispatch software, and forward incident information promptly. Candidates should have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures.