Emergency Call Taker & Dispatcher (24/7)

Public Safety Dispatch Network; Gate (OK); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee assistance program

Training and certification

Job summary

Public Safety Dispatch Network in Gate, OK is seeking 911 Call Takers to handle emergency and nonemergency lines. You will confirm locations, collect caller information, and document details in dispatch software, while following approved questions and procedures.

The role involves responding to calls 24/7, with training and certifications required. Candidates should have strong listening skills, accurate typing, and calm, clear verbal communication to support responders and keep callers safe.

Qualifications

• Must have a high school diploma or equivalent.
• Customer service or call center experience is helpful but not always required.
• Strong listening, typing speed, and clear verbal communication are essential.
• Ability to follow structured procedures and use call-processing software.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller contact information.
• Ask approved questions to determine urgency and nature of incident.
• Enter accurate details into dispatch software.
• Forward information promptly to the appropriate dispatch function.
• Provide caller instructions only within training and authorization.
• Assist distressed callers with calm guidance and essential questions.
• Use language-access resources when needed.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural follow-through

Customer service experience

Education

High school diploma

Job description

Public Safety Dispatch Network in Gate, OK is seeking 911 Call Takers to handle emergency and nonemergency lines. You will confirm locations, collect caller information, and document details in dispatch software, while following approved questions and procedures.

The role involves responding to calls 24/7, with training and certifications required. Candidates should have strong listening skills, accurate typing, and calm, clear verbal communication to support responders and keep callers safe.