Emergency Call Taker — 24/7 Public Safety Support

Public Safety Dispatch Network; Edmond (OK); On-site; USD 32,000 - 52,000; Full time

Job summary

Public Safety Dispatch Network in Edmond, OK seeks an adaptable 911 Call Taker to handle emergency and nonemergency lines, verify caller data, and document details for responders. Strong listening and typing skills help guide callers through essential steps while following established procedures.

You will use approved questions and software to relay information to dispatch, maintain privacy, and complete required training and certifications. Shift-work and 24/7 readiness are common.

Qualifications

• Listening comprehension
• Typing accuracy
• Clear verbal communication
• Ability to follow structured procedures

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Edmond, OK seeks an adaptable 911 Call Taker to handle emergency and nonemergency lines, verify caller data, and document details for responders. Strong listening and typing skills help guide callers through essential steps while following established procedures.

You will use approved questions and software to relay information to dispatch, maintain privacy, and complete required training and certifications. Shift-work and 24/7 readiness are common.