Emergency 911 Call Taker – Public Safety Communications

Public Safety Dispatch Network; Texhoma, OK (OK); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

health insurance

retirement contributions

paid leave

employee-assistance programs

continuing training

Job summary

Public Safety Dispatch Network in Texhoma, OK seeks dedicated 911 Call Takers to handle emergency and nonemergency lines. The role involves confirming locations, collecting caller details, and entering information into dispatch systems to support rapid response.

Ideal candidates have strong listening skills, accurate typing, and clear verbal communication. Training will cover call-taking procedures, safety protocols, and privacy requirements. Position offers on-site work with shift variability.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or dispatch experience helpful but not required.
• Strong listening, typing, and verbal communication skills.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide essential instructions within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Education

High school diploma or GED

Job description

Public Safety Dispatch Network in Texhoma, OK seeks dedicated 911 Call Takers to handle emergency and nonemergency lines. The role involves confirming locations, collecting caller details, and entering information into dispatch systems to support rapid response.

Ideal candidates have strong listening skills, accurate typing, and clear verbal communication. Training will cover call-taking procedures, safety protocols, and privacy requirements. Position offers on-site work with shift variability.