911 Call Taker: Emergency Communications Specialist

Public Safety Dispatch Network; Bixby (OK); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Oklahoma is seeking 911 Call Takers to join a team handling emergency calls with careful questioning, location confirmation, and precise data entry. You will document details for responders and may work in scenes requiring rapid, accurate information flow in a high-stakes environment.

Successful candidates typically have strong listening, typing, and verbal communication skills, and can follow structured procedures under pressure.

Qualifications

• High school diploma or equivalent required or accepted.
• Customer service or call-center experience helpful.
• Strong listening, typing, and verbal communication skills.
• Ability to follow structured procedures and meet assessments.
• Background checks and any required certifications will apply.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller information accurately.
• Ask focused questions to determine urgency and needs.
• Enter details into call-processing or dispatch software.
• Forward information promptly to the appropriate dispatcher function.
• Provide calm guidance and prioritize essential information.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Oklahoma is seeking 911 Call Takers to join a team handling emergency calls with careful questioning, location confirmation, and precise data entry. You will document details for responders and may work in scenes requiring rapid, accurate information flow in a high-stakes environment.

Successful candidates typically have strong listening, typing, and verbal communication skills, and can follow structured procedures under pressure.