24/7 Emergency Call Taker

Public Safety Dispatch Network; Minot (ND); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Minot, ND is seeking 911 Call Takers to be the first contact for emergency callers. You will verify locations, collect callback information, and document details for dispatch coordination.

Responsibilities include handling calls, using structured questions, and entering data into dispatch software. Prior experience in customer service or public safety is beneficial; shift work may be required.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network in Minot, ND is seeking 911 Call Takers to be the first contact for emergency callers. You will verify locations, collect callback information, and document details for dispatch coordination.

Responsibilities include handling calls, using structured questions, and entering data into dispatch software. Prior experience in customer service or public safety is beneficial; shift work may be required.