Emergency 911 Call Taker — 24/7 Public Safety Role

Public Safety Dispatch Network; Roseglen (ND); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network in Roseglen, ND, seeks 911 Call Takers to be the first point of contact for emergencies. You will gather essential information, confirm locations, and document details for responders.

Candidates typically have a high school diploma and strong listening, typing, and communication skills, with the ability to follow structured procedures and work in a fast-paced environment.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening comprehension, accurate typing and clear verbal communication are emphasized.
• Ability to follow structured procedures is expected.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing accuracy

Verbal communication

Following procedures

Customer service

Dispatch software

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Roseglen, ND, seeks 911 Call Takers to be the first point of contact for emergencies. You will gather essential information, confirm locations, and document details for responders.

Candidates typically have a high school diploma and strong listening, typing, and communication skills, with the ability to follow structured procedures and work in a fast-paced environment.