Emergency Call Taker — 24/7 Public Safety Support Hoople

Public Safety Dispatch Network; Hoople (ND); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Hoople, ND is seeking 911 Call Takers to begin careers in emergency communications. You will collect essential details, verify locations, and document information for responders.

Ideal candidates have strong listening skills, accurate typing, and the ability to follow structured procedures. Training will prepare you for call-taking duties in a 24-hour environment with rotating shifts and overtime.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Public Safety Dispatch Network in Hoople, ND is seeking 911 Call Takers to begin careers in emergency communications. You will collect essential details, verify locations, and document information for responders.

Ideal candidates have strong listening skills, accurate typing, and the ability to follow structured procedures. Training will prepare you for call-taking duties in a 24-hour environment with rotating shifts and overtime.