Emergency Call Taker - 24/7 Public Safety Support

Regional 911 Intake Solutions; Tutwiler (MS); Presencial; USD 30 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Resumo da oferta

Regional 911 Intake Solutions seeks dedicated 911 Call Takers for Tutwiler, MS. You will handle emergency and nonemergency calls, verify locations, and collect caller information while entering data into dispatch software.

Training and certification shape your duties, with rotation through shifts as needed. The role emphasizes listening, accurate typing, and clear communication to guide callers and coordinate responders.

Qualificações

• High school diploma or equivalent is commonly required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and adapt to training and certification requirements.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide essential pre-arrival instructions within training and certification.

Conhecimentos

Listening

Accurate typing

Clear verbal communication

Following procedures

Formação académica

High school diploma or equivalent

Ferramentas

Call-processing software

Descrição da oferta de emprego

Regional 911 Intake Solutions seeks dedicated 911 Call Takers for Tutwiler, MS. You will handle emergency and nonemergency calls, verify locations, and collect caller information while entering data into dispatch software.

Training and certification shape your duties, with rotation through shifts as needed. The role emphasizes listening, accurate typing, and clear communication to guide callers and coordinate responders.