911 Call Taker: Emergency Communications Specialist

Regional 911 Intake Solutions; Etta (MS); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers in Etta, MS to handle emergency and nonemergency calls, verify locations, and document essential details for dispatch teams. The role emphasizes accurate data entry, clear communication, and adherence to approved procedures.

Candidates should have a high school diploma or GED, with strong listening and typing skills. Training and potential certifications are required, and shifts may include nights or weekends in a 24-hour operations

Qualifications

• Requires high school diploma or equivalent; strong listening and typing skills; ability to follow structured procedures.
• Experience in customer service or public safety is helpful but not required.
• Good verbal communication and accuracy are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Follow procedures

Customer service

Education

High school diploma or GED

Tools

Dispatch software

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers in Etta, MS to handle emergency and nonemergency calls, verify locations, and document essential details for dispatch teams. The role emphasizes accurate data entry, clear communication, and adherence to approved procedures.

Candidates should have a high school diploma or GED, with strong listening and typing skills. Training and potential certifications are required, and shifts may include nights or weekends in a 24-hour operations