Emergency Call Taker - 24/7 Public Safety Support

Public Safety Dispatch Network; Topsham (ME); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Job summary

Public Safety Dispatch Network in Topsham, ME is seeking dedicated 911 Call Takers to handle emergency and nonemergency lines, verify locations and callbacks, and document details for dispatch coordination.

Ideal candidates have a high school diploma, good listening skills, accurate typing, and clear verbal communication while following structured procedures and training requirements.

Qualifications

• High school diploma or recognized equivalent; customer service or call center/public safety experience helpful.
• Strong listening, accurate typing, clear verbal communication; ability to follow structured procedures.
• Assessments and minimum scores are set by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Education

High school diploma

Job description

Public Safety Dispatch Network in Topsham, ME is seeking dedicated 911 Call Takers to handle emergency and nonemergency lines, verify locations and callbacks, and document details for dispatch coordination.

Ideal candidates have a high school diploma, good listening skills, accurate typing, and clear verbal communication while following structured procedures and training requirements.