24/7 Emergency Call Taker & Dispatcher

Public Safety Dispatch Network; Machiasport (ME); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Machiasport, ME seeks a 911 Call Taker to handle emergency and nonemergency calls, verify locations, and document details for dispatch teams. Training and certification are required to provide accurate pre-arrival instructions.

Successful candidates typically have a high school diploma or equivalent and may come from customer service backgrounds. Shifts may include nights, weekends, and overtime as needed within a 24/7 operations environment.

Qualifications

• High school diploma or recognized equivalent required.
• Previous customer service, telephone support, or public safety experience may help.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Machiasport, ME seeks a 911 Call Taker to handle emergency and nonemergency calls, verify locations, and document details for dispatch teams. Training and certification are required to provide accurate pre-arrival instructions.

Successful candidates typically have a high school diploma or equivalent and may come from customer service backgrounds. Shifts may include nights, weekends, and overtime as needed within a 24/7 operations environment.