Emergency 911 Call Taker — Impactful, 24/7 Role

Public Safety Dispatch Network; Mount Vernon (ME); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continued training

Résumé du poste

Public Safety Dispatch Network in Mount Vernon, ME is seeking 911 Call Taker opportunities. As the first point of contact for emergencies, you will gather essential details, confirm locations, and relay information to dispatchers to coordinate response.

Applicants typically have a high school diploma, with strong listening, typing accuracy, and clear verbal communication. Training and background checks apply, and shifts may include nights, weekends, and overtime.

Qualifications

• High school diploma or equivalent required or preferred.
• Customer service, call-center, or public safety experience helpful but not mandatory.
• Strong listening comprehension and accurate typing, clear verbal communication, ability to follow structured procedures.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide approved pre-arrival instructions only within training and certification.

Connaissances

Listening skills

Typing accuracy

Phone etiquette

Formation

High school diploma or equivalent

Description du poste

Public Safety Dispatch Network in Mount Vernon, ME is seeking 911 Call Taker opportunities. As the first point of contact for emergencies, you will gather essential details, confirm locations, and relay information to dispatchers to coordinate response.

Applicants typically have a high school diploma, with strong listening, typing accuracy, and clear verbal communication. Training and background checks apply, and shifts may include nights, weekends, and overtime.