Emergency Call Taker — 24/7 Public Safety Support

Public Safety Dispatch Network; Chamberlain (ME); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network in Chamberlain, ME seeks 911 Call Takers to process emergency calls, confirm locations, and document critical details for responders. This role emphasizes accurate listening, clear communication, precise typing, and following structured procedures.

Call-takers may work varied shifts in a 24-hour operation, with training and certification required. Prior customer service experience is valuable; candidates must meet background checks and eligibility requirements.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience helpful but not required.
• Strong listening and typing skills; ability to follow procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Attention to detail

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Chamberlain, ME seeks 911 Call Takers to process emergency calls, confirm locations, and document critical details for responders. This role emphasizes accurate listening, clear communication, precise typing, and following structured procedures.

Call-takers may work varied shifts in a 24-hour operation, with training and certification required. Prior customer service experience is valuable; candidates must meet background checks and eligibility requirements.