911 Call Taker - 24/7 Public Safety Operator

Public Safety Dispatch Network; Bridgton (ME); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

EAP programs

Ongoing training

Job summary

Public Safety Dispatch Network in Bridgton, ME is seeking a 911 Call Taker to handle emergency and nonemergency calls in a fast-paced center. You will confirm locations, gather caller details, and document incidents with dispatch software, ensuring accurate information for responders.

Applicants should have a high school diploma or equivalent and strong listening, typing, and communication skills. Training, certifications, and background checks are part of the process, with variable shifts and

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch functions.
• Provide pre-arrival instructions within training and certifications.

Skills

Active listening

Typing accuracy

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Bridgton, ME is seeking a 911 Call Taker to handle emergency and nonemergency calls in a fast-paced center. You will confirm locations, gather caller details, and document incidents with dispatch software, ensuring accurate information for responders.

Applicants should have a high school diploma or equivalent and strong listening, typing, and communication skills. Training, certifications, and background checks are part of the process, with variable shifts and