911 Call Taker — Critical Public Safety Role

Public Safety Dispatch Network; Rumford (ME); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network in Hanover, ME is seeking 911 Call Takers to handle emergency and non-emergency calls, gather essential information, and relay details to dispatch teams. The role emphasizes listening, accurate data entry, and calm communication under pressure.

Successful candidates will follow structured procedures, demonstrate strong listening and typing skills, and may work rotating shifts to support 24/7 operations.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service or public safety is helpful but not required.

Responsibilities

• Answer incoming emergency and non-emergency calls.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify urgency and nature of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide appropriate pre-arrival instructions within training.

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow structured procedures

Education

High school diploma or GED

Job description

Public Safety Dispatch Network in Hanover, ME is seeking 911 Call Takers to handle emergency and non-emergency calls, gather essential information, and relay details to dispatch teams. The role emphasizes listening, accurate data entry, and calm communication under pressure.

Successful candidates will follow structured procedures, demonstrate strong listening and typing skills, and may work rotating shifts to support 24/7 operations.