911 Call Taker: Emergency Communications Specialist

Public Safety Dispatch Network; Sanford (ME); On-site; USD 42,000 - 60,000; Full time

Job summary

Public Safety Dispatch Network in Springvale, ME seeks dedicated 911 Call Takers to handle emergency and nonemergency calls. The role requires strong listening, accurate typing, and clear verbal communication, with training and certifications guiding pre-arrival instructions and incident data entry.

Successful candidates will work in a fast-paced public safety environment, supporting dispatch operations, following structured procedures, and maintaining caller privacy.

Qualifications

• Employers expect a high school diploma or equivalent.
• Experience in customer service, telephone support or public safety may help, though some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources as needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Springvale, ME seeks dedicated 911 Call Takers to handle emergency and nonemergency calls. The role requires strong listening, accurate typing, and clear verbal communication, with training and certifications guiding pre-arrival instructions and incident data entry.

Successful candidates will work in a fast-paced public safety environment, supporting dispatch operations, following structured procedures, and maintaining caller privacy.