Emergency Call Taker - 24/7 Public Safety Role

Public Safety Dispatch Network; Corinth (ME); Presencial; USD 38.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Training and certifications

Descripción de la vacante

Public Safety Dispatch Network in Corinth, ME seeks 911 Call Takers to be the first contact for emergency callers. You will ask focused questions, confirm locations, and document details for responders.

This role may involve rotating shifts, nights, weekends, and overtime, with training and certifications required. Prior customer service or call-taking experience is helpful, but some vacancies accept trainees.

Formación

• High school diploma or equivalent required or preferred.
• Strong listening and data-entry skills essential.
• Ability to follow structured procedures and stay calm under pressure.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller information accurately.
• Use approved questions to identify nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training.

Conocimientos

Listening skills

Typing speed

Verbal communication

Attention to detail

Calm under pressure

Educación

High school diploma or equivalent

Descripción del empleo

Public Safety Dispatch Network in Corinth, ME seeks 911 Call Takers to be the first contact for emergency callers. You will ask focused questions, confirm locations, and document details for responders.

This role may involve rotating shifts, nights, weekends, and overtime, with training and certifications required. Prior customer service or call-taking experience is helpful, but some vacancies accept trainees.