Emergency Call Taker - 24/7 Shifts & Training

Public Safety Dispatch Network; Benedict (NE); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Continuing training

Résumé du poste

Public Safety Dispatch Network in Benedict, Nebraska, is seeking 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details in dispatch software. Training and certification are required to provide pre-arrival guidance and ensure accurate, timely information flow.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience is helpful.
• Strong listening comprehension and accurate typing are required.
• Ability to follow structured procedures and complete assessments as determined by the agency.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Connaissances

Active listening

Typing proficiency

Verbal communication

Following procedures

Formation

High School Diploma or GED

Outils

Call processing software

Description du poste

Public Safety Dispatch Network in Benedict, Nebraska, is seeking 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details in dispatch software. Training and certification are required to provide pre-arrival guidance and ensure accurate, timely information flow.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures.