911 Call Taker: Critical Emergency Support

Public Safety Dispatch Network; Pender (NE); On-site; USD 30,000 - 48,000; Part time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks qualified candidates for 911 Call Taker positions in Pender, Nebraska. The role involves answering emergency lines, confirming locations, and entering data into call-processing software to support responders.

Applicants should have a high school diploma or equivalent, strong listening and typing abilities, clear verbal communication, and the capacity to follow structured procedures. Training and certifications will be provided as required.

Qualifications

• High school diploma or equivalent required; dispatch experience helpful.
• Strong listening, typing, and verbal communication; ability to follow structured procedures.
• Assessments and minimum scores determined by the hiring agency.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Listening skills

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network seeks qualified candidates for 911 Call Taker positions in Pender, Nebraska. The role involves answering emergency lines, confirming locations, and entering data into call-processing software to support responders.

Applicants should have a high school diploma or equivalent, strong listening and typing abilities, clear verbal communication, and the capacity to follow structured procedures. Training and certifications will be provided as required.