911 Call Taker & Dispatcher — Public Safety Hero

National Public Safety Careers; Belden (NE); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks dedicated 911 Call Takers for opportunities in Belden, NE. The role involves handling emergency and nonemergency lines, confirming locations, and documenting details for dispatch teams.

Responsibilities include gathering information, using approved questions, and providing calm guidance while following structured procedures. Applicants should have a high school diploma or equivalent; dispatch experience is a plus.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Job description

National Public Safety Careers seeks dedicated 911 Call Takers for opportunities in Belden, NE. The role involves handling emergency and nonemergency lines, confirming locations, and documenting details for dispatch teams.

Responsibilities include gathering information, using approved questions, and providing calm guidance while following structured procedures. Applicants should have a high school diploma or equivalent; dispatch experience is a plus.