Emergency Call Taker — 24/7 Public Safety Support

Regional 911 Intake Solutions; Roslyn (WA); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks a qualified 911 Call Taker in Roslyn, WA to handle emergency and nonemergency lines with accuracy and composure. You will verify location, collect callback information, and document details in dispatch software while following approved questions and procedures.

Role requires strong listening skills, clear communication, and the ability to work in a fast-paced, safety-focused environment.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Problem solving

Customer service

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions seeks a qualified 911 Call Taker in Roslyn, WA to handle emergency and nonemergency lines with accuracy and composure. You will verify location, collect callback information, and document details in dispatch software while following approved questions and procedures.

Role requires strong listening skills, clear communication, and the ability to work in a fast-paced, safety-focused environment.