Emergency Call Taker — 24/7 Public Safety Support

Regional 911 Intake Solutions; Marshall (WA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks a 911 Call Taker in Marshall, WA to handle emergency and nonemergency calls with precision. You will verify locations, collect callback details, and input information into dispatch systems.

Training and certifications guide your pre-arrival instructions and escalation workflows. The role emphasizes listening, clear communication, and ability to follow structured procedures.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service or public safety experience helpful.
• Strong listening, accurate typing, and clear verbal communication required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide essential pre-arrival instructions only within training and certification.

Skills

Active listening

Clear verbal communication

Typing

Customer service

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions seeks a 911 Call Taker in Marshall, WA to handle emergency and nonemergency calls with precision. You will verify locations, collect callback details, and input information into dispatch systems.

Training and certifications guide your pre-arrival instructions and escalation workflows. The role emphasizes listening, clear communication, and ability to follow structured procedures.