911 Call Taker — Essential Emergency Communications

Regional 911 Intake Solutions; Washington; On-site; USD 42,000 - 64,000; Full time

Job summary

Regional 911 Intake Solutions in Ravensdale, WA seeks skilled 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document information for responders.

This role supports 24-hour operations with rotating shifts, training, and certifications. Strong listening, clear communication, and the ability to follow structured procedures are essential.

Qualifications

• High school diploma or recognized equivalent required.
• Customer service, telephone support, or public safety experience is helpful; some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Job description

Regional 911 Intake Solutions in Ravensdale, WA seeks skilled 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document information for responders.

This role supports 24-hour operations with rotating shifts, training, and certifications. Strong listening, clear communication, and the ability to follow structured procedures are essential.