911 Call Taker — Start a Critical Public Service

Regional 911 Intake Solutions; Sunnyside (WA); In loco; USD 42.000 - 58.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Descrizione del lavoro

Regional 911 Intake Solutions in Sunnyside, WA, seeks dedicated 911 Call Takers to handle emergency and nonemergency lines with accuracy and composure. You will verify locations and callbacks, follow scripted questions, and log information into dispatch systems, contributing to swift, safe responses.

The role emphasizes listening, clear communication, and adherence to procedures, with assessments set by the hiring agency.

Competenze

• High school diploma or recognized equivalent.
• Customer service or call center experience is preferred.
• Strong listening and typing skills essential.
• Ability to follow structured procedures during emergencies.
• Assessments and minimum scores determined by the agency.

Mansioni

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller’s contact details.
• Use approved questions to identify nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.
• Use language-access and accessibility resources when needed.

Conoscenze

Active listening

Typing speed

Verbal communication

Public safety knowledge

Customer service

Formazione

High school diploma or equivalent

Strumenti

Dispatch software

Descrizione del lavoro

Regional 911 Intake Solutions in Sunnyside, WA, seeks dedicated 911 Call Takers to handle emergency and nonemergency lines with accuracy and composure. You will verify locations and callbacks, follow scripted questions, and log information into dispatch systems, contributing to swift, safe responses.

The role emphasizes listening, clear communication, and adherence to procedures, with assessments set by the hiring agency.