Emergency Call Taker (24/7) – Public Safety Support

Regional 911 Intake Solutions; Blaine (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions seeks a Blaine-based 911 Call Taker to handle emergency and nonemergency lines, verify incident location, and document details in dispatch software. You will work within a structured protocol to ensure accurate information and timely forwarding to dispatch teams.

Applicants should have a high school diploma or equivalent, strong listening skills, fast and accurate typing, and clear communication.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assign nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions seeks a Blaine-based 911 Call Taker to handle emergency and nonemergency lines, verify incident location, and document details in dispatch software. You will work within a structured protocol to ensure accurate information and timely forwarding to dispatch teams.

Applicants should have a high school diploma or equivalent, strong listening skills, fast and accurate typing, and clear communication.