911 Call Taker - Fast-Paced Public Safety Communicator

Regional 911 Intake Solutions; Entiat (WA); Vor Ort; USD 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Zusammenfassung

Regional 911 Intake Solutions is seeking qualified 911 Call Takers in Entiat, WA to handle emergency and nonemergency calls. You will confirm locations, collect callback information, and document data in call-processing software while coordinating with dispatch for rapid response.

Candidates should have strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures.

Qualifikationen

• High school diploma or equivalent is commonly required.
• Customer service or public safety experience is helpful but not always required.
• Strong listening, accurate typing, clear verbal communication, and following structured procedures are essential.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Kenntnisse

Listening skills

Typing skills

Verbal communication

Procedural compliance

Ausbildung

High school diploma

Tools

Call-processing software

Dispatch software

Jobbeschreibung

Regional 911 Intake Solutions is seeking qualified 911 Call Takers in Entiat, WA to handle emergency and nonemergency calls. You will confirm locations, collect callback information, and document data in call-processing software while coordinating with dispatch for rapid response.

Candidates should have strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures.