Emergency Call Taker — 24/7 Public Safety Support

National Public Safety Careers; Parkton (MD); Vor Ort; USD 32.000 - 52.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Zusammenfassung

National Public Safety Careers in Parkton, MD invites qualified candidates to join our 911 Call Taker team. You will field emergency and nonemergency lines, verify locations, and document information for rapid response.

The role requires a high school diploma, strong listening, accurate typing, clear communication, and the ability to follow structured procedures. Training, certifications, and ongoing professional development are provided.

Qualifikationen

• High school diploma or recognized equivalent.
• Previous customer service or call center experience helpful.
• Ability to follow structured procedures and stay calm under pressure.
• Strong listening comprehension and attention to detail.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Guide distressed callers with essential instructions
• Use language-access resources when needed
• Provide authorized pre-arrival instructions only within training

Kenntnisse

Active listening

Accurate typing

Clear verbal communication

Ability to follow procedures

Ausbildung

High School Diploma or GED

Tools

Call-processing software

Dispatch software

Jobbeschreibung

National Public Safety Careers in Parkton, MD invites qualified candidates to join our 911 Call Taker team. You will field emergency and nonemergency lines, verify locations, and document information for rapid response.

The role requires a high school diploma, strong listening, accurate typing, clear communication, and the ability to follow structured procedures. Training, certifications, and ongoing professional development are provided.