Emergency Call Taker & Dispatch Support

National Public Safety Careers; District Heights (MD); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Job summary

National Public Safety Careers is seeking 911 Call Takers in District Heights, MD. The role involves answering emergency and nonemergency lines, confirming locations, and entering information into dispatch software as part of a coordinated public safety response.

Candidates should have a high school diploma or equivalent, with strong listening and communication skills. Training leading to required certifications is provided, with shifts that may include nights and weekends.

Qualifications

• High school diploma or recognized equivalent required or preferred.
• Strong listening and communication skills essential.
• Ability to follow structured procedures and document information accurately.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller details.
• Use approved questions to identify urgency and type of situation.
• Enter data into call-processing or dispatch software.
• Forward incident information to dispatch promptly.
• Assist distressed callers with essential instructions within training.

Skills

Active listening

Typing speed

Verbal communication

Education

High School Diploma or GED

Tools

Call-processing software

Job description

National Public Safety Careers is seeking 911 Call Takers in District Heights, MD. The role involves answering emergency and nonemergency lines, confirming locations, and entering information into dispatch software as part of a coordinated public safety response.

Candidates should have a high school diploma or equivalent, with strong listening and communication skills. Training leading to required certifications is provided, with shifts that may include nights and weekends.