911 Call Taker: 24/7 Public Safety Dispatch

National Public Safety Careers; Protection (KS); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

health insurance

retirement contributions

paid leave

employee-assistance programs

continuing training

Job summary

National Public Safety Careers is seeking a qualified 911 Call Taker in Protection to join a state or municipal communications team. You will handle emergency and nonemergency calls, verify locations, document details, and relay information to dispatch promptly.

Applicants typically have a high school diploma or equivalent, strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening

Typing

Verbal communication

Procedural following

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking a qualified 911 Call Taker in Protection to join a state or municipal communications team. You will handle emergency and nonemergency calls, verify locations, document details, and relay information to dispatch promptly.

Applicants typically have a high school diploma or equivalent, strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures.