911 Call Taker: Critical Public Safety Operator (24/7)

National Public Safety Careers; Faulkner (MD); On-site; USD 42,000 - 66,000; Full time

Job summary

National Public Safety Careers seeks dedicated 911 Call Takers for positions based in Faulkner, MD. You will be the first point of contact, asking focused questions, confirming locations, and documenting information for responders.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training, certifications, assessments, and potential rotating shifts and overtime are part of the role.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or call center experience may be helpful.
• Strong listening, typing, and clear verbal communication required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions where applicable within training.

Skills

Active listening

Verbal communication

Typing skills

Customer service

Education

High school diploma

Job description

National Public Safety Careers seeks dedicated 911 Call Takers for positions based in Faulkner, MD. You will be the first point of contact, asking focused questions, confirming locations, and documenting information for responders.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training, certifications, assessments, and potential rotating shifts and overtime are part of the role.