911 Call Taker: Launch a Vital Public Safety Career

Public Safety Dispatch Network; Takoma Park (MD); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Takoma Park, MD, is seeking 911 Call Taker opportunities. The role involves taking emergency and nonemergency calls, verifying locations, and documenting information for responders.

Candidates must complete call-taking training, pass assessments, and obtain required certifications. The job may require rotating shifts, nights, weekends, and overtime. Emphasis is on accuracy and following established procedures.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Takoma Park, MD, is seeking 911 Call Taker opportunities. The role involves taking emergency and nonemergency calls, verifying locations, and documenting information for responders.

Candidates must complete call-taking training, pass assessments, and obtain required certifications. The job may require rotating shifts, nights, weekends, and overtime. Emphasis is on accuracy and following established procedures.