911 Call Taker – Critical Emergency Support (24/7)

National Public Safety Careers; Mainesburg (PA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers in Mainesburg, PA. The role involves taking emergency and nonemergency calls, verifying locations, and documenting details in dispatch software.

Training and certification are required to provide pre-arrival instructions when appropriate. Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent is commonly required.
• Experience in customer service or public safety is helpful.
• Strong listening, typing, and clear verbal communication are important.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.

Skills

Customer service experience

Typing

Verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers is seeking 911 Call Takers in Mainesburg, PA. The role involves taking emergency and nonemergency calls, verifying locations, and documenting details in dispatch software.

Training and certification are required to provide pre-arrival instructions when appropriate. Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures.