911 Emergency Call Taker – Calm, Quick Thinker & Communicator

National Public Safety Careers; Mardela Springs (MD); Sur place; USD 36 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Résumé du poste

National Public Safety Careers is seeking 911 Call Takers for positions in Mardela Springs, MD. You will answer emergency and nonemergency calls, verify locations, and document details in dispatch systems.

Typical duties include confirming incident information, following scripts, and relaying data to responders. A high school diploma and strong listening/typing skills are required; training and certifications are provided.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening comprehension and accurate typing are essential.
• Ability to follow structured procedures and work under pressure.

Responsabilités

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller callback information.
• Use approved questions to identify urgency and nature of the situation.
• Enter accurate details into dispatch software.
• Forward information promptly to the dispatch function.
• Provide pre-arrival instructions only within training.

Connaissances

Active listening

Clear verbal communication

Typing speed

Formation

High school diploma or GED

Outils

Call-processing software

Description du poste

National Public Safety Careers is seeking 911 Call Takers for positions in Mardela Springs, MD. You will answer emergency and nonemergency calls, verify locations, and document details in dispatch systems.

Typical duties include confirming incident information, following scripts, and relaying data to responders. A high school diploma and strong listening/typing skills are required; training and certifications are provided.