Emergency Call Taker - 24/7 Dispatch & Support

Public Safety Dispatch Network; Marion (MD); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network in Marion Station, MD seeks 911 Call Takers to field emergency calls, confirm locations, and document details for response coordinators.

Candidates should have a high school diploma, strong listening, typing, verbal communication, and the ability to follow structured procedures. Training and certifications are required, with shifts including nights and weekends.

Qualifications

• High school diploma or equivalent is commonly required.
• Customer service or public safety experience may be helpful; some vacancies accept applicants without dispatch experience.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures.
• Required assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Procedural adherence

Education

High school diploma or equivalent

Tools

Dispatch software

Telephone headsets

Job description

Public Safety Dispatch Network in Marion Station, MD seeks 911 Call Takers to field emergency calls, confirm locations, and document details for response coordinators.

Candidates should have a high school diploma, strong listening, typing, verbal communication, and the ability to follow structured procedures. Training and certifications are required, with shifts including nights and weekends.