Emergency Call Taker - 24/7 Public Safety Operator

National Public Safety Careers; Pennsylvania; On-site; USD 35,000 - 60,000; Full time

Job summary

National Public Safety Careers seeks a 911 Call Taker in Mary D, PA to handle emergency and nonemergency calls, verify locations, and document details for responders. The role supports critical, time-sensitive communications in a high-stress environment.

Responsibilities include accurate data entry, rapid information forwarding, and assisting callers with instructions within the scope of training and certification. A high school diploma and strong listening/typing skills are required.

Qualifications

• High school diploma or equivalent required; dispatch experience may be helpful.
• Strong listening skills and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions only within training.

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow procedures

Education

High school diploma

Tools

Dispatch software

Job description

National Public Safety Careers seeks a 911 Call Taker in Mary D, PA to handle emergency and nonemergency calls, verify locations, and document details for responders. The role supports critical, time-sensitive communications in a high-stress environment.

Responsibilities include accurate data entry, rapid information forwarding, and assisting callers with instructions within the scope of training and certification. A high school diploma and strong listening/typing skills are required.