Emergency 911 Call Taker — Critical Public Safety Role

National Public Safety Careers; Pittston (Luzerne County); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking a 911 Call Taker in Pittston, PA, to answer emergency and nonemergency calls, confirm locations, and enter details into dispatch software. The role requires listening, typing, and clear communication, with training and potential certifications. Rotation and varying shifts may be required to cover 24 hours.

Health benefits and ongoing training are typical benefits. Applicants should have a high school diploma or equivalent; previous public safety or

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Following structured procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is seeking a 911 Call Taker in Pittston, PA, to answer emergency and nonemergency calls, confirm locations, and enter details into dispatch software. The role requires listening, typing, and clear communication, with training and potential certifications. Rotation and varying shifts may be required to cover 24 hours.

Health benefits and ongoing training are typical benefits. Applicants should have a high school diploma or equivalent; previous public safety or