Emergency 911 Call Taker — 24/7 Public Safety Role

National Public Safety Careers; Montgomeryville (Montgomery County); Presencial; USD 40.000 - 56.000; Jornada completa

Descripción de la vacante

National Public Safety Careers is seeking 911 Call Takers for opportunities in Montgomeryville, PA. Call Takers commonly handle emergency and nonemergency lines, verify caller information, and document details for dispatch teams.

This role emphasizes listening, clear communication, and adherence to approved procedures. Applicants typically need a high school diploma or GED, with preference for customer service or public safety experience.

Formación

• High school diploma or recognized equivalent is commonly required.
• Some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.

Conocimientos

Active listening

Typing

Verbal communication

Educación

High school diploma or GED

Descripción del empleo

National Public Safety Careers is seeking 911 Call Takers for opportunities in Montgomeryville, PA. Call Takers commonly handle emergency and nonemergency lines, verify caller information, and document details for dispatch teams.

This role emphasizes listening, clear communication, and adherence to approved procedures. Applicants typically need a high school diploma or GED, with preference for customer service or public safety experience.