Emergency Call Taker – Make Impact in 24/7 Ops

Public Safety Dispatch Network; Winstonville (MS); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Training opportunities

Job summary

Public Safety Dispatch Network in Winstonville, MS seeks 911 Call Takers to handle emergency and nonemergency calls. The role focuses on confirming locations, collecting callback details, and using standardized questions to assess urgency.

You will input information into dispatch software and communicate promptly with field units. Ideal candidates have strong listening, typing, and verbal communication skills, and can follow structured procedures.

Qualifications

• Requires high school diploma or recognized equivalent.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural compliance

Education

High School Diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network in Winstonville, MS seeks 911 Call Takers to handle emergency and nonemergency calls. The role focuses on confirming locations, collecting callback details, and using standardized questions to assess urgency.

You will input information into dispatch software and communicate promptly with field units. Ideal candidates have strong listening, typing, and verbal communication skills, and can follow structured procedures.